Morgan Stanley uses Amazon Alexa to inform customers


With Amazon Polly, your contact centers can engage customers with natural sounding voices.

Amazon's (NASDAQ:AMZN) Alexa gets eight new voices that developers can use in Skills.

The idea is to trick the user into opening a malicious app by using voice triggers similar to the ones of authentic apps, and using the malicious apps to either phish users for sensitive data or eavesdrop on their surroundings. For example, you can give a different voice to each character in adventure stories and games. Before this, developers were only able to add voices to their skills by uploading an MP3 file or by creating a custom audio track, which was quite painstaking.

Amazon Polly is a service that turns text into lifelike speech, allowing you to create applications that talk, and build entirely new categories of speech-enabled products.

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Polly's voices are far from ideal, of course, but as they see more use, that could change.

Amazon announced a developer preview for adding eight Amazon Polly voices to Alexa skills.

Some of the voices include: Ivy, a female voice that speaks in mannerisms akin to U.S. English speakers; Hans, a male voice that speaks in German; and Naja, a female voice that speaks Danish. Amazon Polly makes it easy to request an additional stream of metadata with information about when particular sentences, words and sounds are being pronounced.