Apple's Faulty MacBook Laptop Keyboard Results in Class-Action Lawsuit


Apple's touchscreen-based "Butterfly" keyboards are said to stop functioning partially when they accumulate dust or debris around the keys.

In 2015, Apple rolled out a MacBook that had a slimmer and more compact keyboard. Butterfly mechanism switches made their way to Apple's professional laptop lineup with the redesigned MacBook Pro in 2016.

"The keyboard features our second-generation butterfly mechanism - providing four times more key stability than a traditional scissor mechanism, along with greater comfort and responsiveness", the company wrote on its website. After facing similar problems-and following a trip to the store in September 2017 when the laptop went in for repair-the failures continued. Apple has in some ways acknowledged the problem, though not directly.

It continues saying 'When the MacBook's butterfly keyboard fails, the keys stick and no longer register keystrokes.

Apple's tech support staff have attributed faulty keys to pieces of dust somehow stuck under keys and causing them to jam, The Outline previously reported. AppleInsider did my research, according to which new keyboard fail twice as often as its predecessors. According to the complainants, Apple did not alert them about this issue.

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Non-Apple avenues of repair are practically nonexistent for this problem as well, as third-party or aftermarket repair shops have no access to the parts necessary to fix the issue. Apple's reinterpretation of the design switched to two hinges, cutting depth but also, the company promised, making for a more stable button. "The keyboard defect in the MacBook is considerably certain to demonstrate".

The plaintiffs in the suit are seeking damages and legal fees, and are separately demanding that Apple admit to the design flaw in the butterfly switch keyboard. "Apple failed to disclose that the keyboard is defective, and this information would have been important to Plaintiffs' decision to purchase a MacBook", the lawsuit states.

The appellants are also accusing Apple of suggesting "self-help remedies". The latter demand includes reimbursement for the purchase of replacement laptops.

The lawsuit (PDF) further formalizes the dissatisfaction and should force Apple to respond to the issue beyond its oblique acknowledgement: A support page that provides guidance on how to clean recent MacBook and MacBook Pro keyboards in the event the keys become unresponsive.