Computer outage at customs causes major travel headache at JFK Airport


New York's John F. Kennedy Airport tweeted about delays. It said that all airports were back online after the outage lasted from 7:30 about 9:30 p.m. ET. Issue affected other United States airports.

Computer issues at U.S. Customs and Border protection at JFK Airport caused lines and major headaches for travelers at JFK Airport.

Although the systems are working again, San Diego travelers may still face a backlog of lines and delays. "One wasn't taking the picture, one wasn't printing the receipt, one was speaking German and that's it. So it was pretty bad just not to know what was happening".

The official Twitter page for JFK tweeted: 'Due to U.S. Customs and Border Protection computer issues, passengers at JFK Airport may experience delays in the worldwide arrivals area'. It left hundreds of folks stuck in lines for a couple of hours in a part of the airport where there's normally not a lot to do.

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CBP took immediate action to address the technology disruption.

CBP said travelers at "some ports of entry experienced longer than usual wait times".

CBP also said it does not believe the outage was due to a malicious disruption.

Already reporters and travellers at airports have posted on social media about the mayhem causing massive delays.